Returns & Refund Policy

90-Day Satisfaction Guarantee

At Pure Blends, we stand behind the quality of our Australian-grown mushroom supplements. We offer a 90-day money-back guarantee on all our products because we're confident in their purity and potency. If you're not satisfied with your results after trying our products, we'll refund your purchase - even if you've used the product.

Refund Terms

  • Full refund of purchase price (minus shipping and handling costs)
  • 15% handling fee applies to all returns
  • Original shipping costs are non-refundable
  • Return shipping costs for guarantee claims will be covered by Pure Blends
  • Products can be returned even if partially used, as long as the return is within 90 days of purchase

How to Request a Refund

  1. Contact us via email at info@pureblends.com.au
  2. Include in your email:
    • Your order number
    • Reason for return
    • Contact information
  3. Return the product (used or unused) to: Pure Blends 10/16 Aquatic Drive Frenchs Forest, 2086 Sydney, Australia

Refund Process

  • Refunds will be processed to your original payment method
  • You will receive email confirmation once your refund has been processed

International Returns

  • International customers are eligible for our 90-day guarantee
  • Same terms apply: purchase price minus shipping and 15% handling fee
  • Return shipping costs for international orders are the responsibility of the customer

Damaged or Incorrect Items

If you receive a damaged or incorrect product:

  • Contact us within 48 hours of receipt
  • Include photos of the damaged product or packaging
  • We will arrange for a replacement or full refund
  • No handling fee will be charged for damaged or incorrect items

Non-Refundable Items

The following are non-refundable:

  • Original shipping costs
  • Import duties or customs fees (for international orders)
  • Handling fee (15% of purchase price)

Our Commitment

We want you to be completely satisfied with your Pure Blends purchase. Our 90-day guarantee allows you to try our products with confidence. If you're not happy with your results, simply return the product - whether used or unused - within 90 days of purchase for a refund of the purchase price (minus shipping and handling).