Terms of Service

TERMS OF SERVICE

OVERVIEW

Pure Blends welcomes you to access and use our website, pureblends.com.au (the "Website"). Pure Blends offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our Website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Any new features or tools added to the current store shall also be subject to the Terms of Service. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted by Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms, viruses, or any code of a destructive nature. A breach or violation of any of the Terms will result in immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted and involve: (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission from us.

SECTION 3 - PRODUCTS AND SERVICES

Our products are premium freeze-dried mushroom supplements grown in Australia. While we strive to ensure the highest quality:

  • Store products in a cool, dry place away from direct sunlight.

  • Consult your healthcare provider before using any mushroom supplements.

  • Products are intended for adult use only.

  • Individual results may vary.

  • We reserve the right to limit the quantities of any products or services that we offer.

SECTION 4 - 90-DAY GUARANTEE AND RETURNS

We offer a 90-day money-back guarantee on all our products. To claim a refund:

  • Contact us via email at info@pureblends.com.au.

  • Return any unused product.

  • Original shipping costs and a 15% handling fee will be deducted from the refund amount.

  • Refunds will be processed to the original payment method.

  • Return shipping costs for guarantee claims will be covered by Pure Blends.

SECTION 5 - SHIPPING AND DELIVERY

Australian Orders

  • Free shipping on all orders within Australia.

  • Orders processed within 1-2 business days.

  • Delivery timeframes: 1-5 business days for metropolitan areas, up to 12 days for rural areas.

  • All orders shipped via Australia Post.

  • Tracking number provided via email.

International Orders

  • Shipping rates and free shipping thresholds vary by region.

  • International delivery times vary by location.

  • Customers are responsible for all import duties, customs fees, and local taxes.

  • Some countries may have import restrictions on mushroom supplements.

  • Pure Blends is not responsible for shipments delayed or seized by customs.

  • International returns must follow our standard return procedure.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability for any third-party materials or websites.

SECTION 9 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example, contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, images, or other materials, you agree that we may use them without restriction. We have no obligation to maintain any comments in confidence, pay compensation for any comments, or respond to any comments.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, visit our website.

SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice.

For any further inquiries regarding our Terms of Service, please contact us at info@pureblends.com.au.